We were forced to change financing last minute and Michael stopped what he was doing to help us on a Friday afternoon. He and his staff walked us through the smite process step by step.
Michelle is always spot on with my clients, always available, and super sweet to my clients...even the difficult ones! She'll be my go to for many more transaction to follow.
Mark was great! However, the Processing department completely dropped the ball and we weren't able to close on the agreed upon date, which almost cost us the house completely. The closing date was changed from 11/7 to 10/28 and acknowledged that would be acceptable by the processing department pipeline manager. However, this evidentially wasn't communicated thoroughly to all team members as the loan processing didn't even begin until 10/23.