This was a difficult transaction for us and we have purchased many homes. Communication was a challenge, some of which was due to life, child illness and sheltering in, some was due to difficulties with the online tech issues and the difficulties with mail not arriving via fedex. The template used to share final figures was not clear or accurate. Lauren and Will were very nice people to talk with on the phone and tried very hard to meet our needs. In the end it all worked out.
From beginning to end Dusty was on the ball and keeping things moving. This was pretty painless as refis go, and rate the can't be beat. Have already told friends about our experience, and recommending him to my son.
Tanya went above and beyond to get us the loan structure that was right for us. She is very positive and pleasant to work with. I would and will recommend her to anyone looking to buy or refinance their property.
Kevin took the time to explain every step and answered all or our questions no matter how small they were he treated them as important. He reassured us when things were up and down with the sale of our other home and was available at any time for support.