We already had a lender but the reason we decided to switch was because Jessica came highly recommended by our realtor and it was clear that she wanted our business and was competitive in the fact that we wanted a relatively short turn around, which her hard work made possible. Our other lender was saturated and made no effort to make us a priority like Jessica did. On top of that, she was very professional and extremely knowledgeable, which put us at ease and made the process easy.
Rochelle caring attitude, patience and respect for people makes all the difference in the world. She walks you through every step of the process, she's honest and she is forthcoming in whatever information she needs to tell you, good or bad. If there's a problem she always has a solution. I greatly appreciate the time, effort and love she has shown me and my family members over the years.
At times she seemed rude and overbearing, the language barrier didn’t help either. At times the miscommunication between her, her assistant and I were infuriating. She got the job done but I’m glad it’s over.
Communication from the OnQ Financial back office through Amanda was poor at best. They waited weeks before notifying me of important requirements even after I made a specific request. In addition, their lack of understanding of my personal investments caused a major change in the closing requirements less than three days prior to closing. This was after I explained, in detail, to Amanda what the investment was. I can't recommend this company at all.