Up until the appraisal, everything was great. All of our questions were answered in detailed, prompt fashion. However, after we paid for our appraisal and it was clear we were going to continue our first time home buying experience with RHF, the communication fell off, we weren't explained much through the process--it was very much "here sign this". Their attorney was atrocious, rude and failed to provide any information to us and our attorney. I will NOT recommend them to a first time buyer!
Doug was great in the beginning educating us. But once began putting in offers on homes, the amount we qualified for decreased. The story kept changing. This was frustrating & added a lot of stress to the process.
Once our offer was accepted, we had to jump in to help the processor get the lender docs & our tax transcripts. We did way more work than we should have but did it in order to close sooner than later.
This process was not what we expected. We are thankful it is over.
We did all the paperwork on one house which fell through, and then had to do it all again on a second house. We also worked with more than one realtor, and Jackie never lost her temper and was always available when either my husband or I had questions.
Both Jackie and Tammy were extremely helpful and professional.
Alvin made himself available each time I needed a question answered or was not sure what would be the next step. Alvin made me feel comfortable and was always reassuring. He took the time to explain everything in detail especially at times where I felt overwhelmed with so much. I do not think I would have went through with the whole process had it not been for Alvin's patient and professionalism. I will HIGHLY recommend Alvin the future to anyone that I may know.