Ryan Ramsey and the Stockton Mortgage group were efficient and courteous throughout the process. Ryan was quick to answer emails and phone calls and always had the answers to my questions. The video emails sent out that inform the customer about the current status of the loan and guidelines on what to expect are also a nice touch.
Miranda is efficient and competent. She helped me refinance my house, saving me hundreds of dollars every month. My situation was a little complicated due to a divorce and some credit issues, but Miranda handled everything with patience and tact. I highly recommend her to anyone buying or refinancing a home.
Our loan was lost and no one told us that we were changed to a new loan officer. It wasn’t until weeks later that we were able to get a hold of someone to help us out. And then we’re moved to another officer. Oncewe got a new loan officer we barely heard from him. It was an unfortunate situation all around. A lot of miscommunication between the workers. I hope they have gotten better but until then I don’t think I would go through them. I really wish I could have left a positive review. :(