It was great because John Hunter is great. He took the time to listen, he understood my situation, and helped me to get the load that I needed for the house that I was able to close on. John was very personal with my needs and made everything seem very clear and easy to understand. You all have a very talented and gracious employee in John, he did an excellent job for me.
There was no hassles and even when there was a time constraint, it was handled easily. Andy got me the best percentage rate he could at the time and Suzie always communicated about what needed to happen to make my refinance go smoothly. Super grateful to both of them.
Communication and organization. I know Ashley had her plate full but all I knew was she had us me the back burner and that was very apparent. We had to send forms over and over again and we were rushing around getting things completed up until the day before closing. If there was a question asked sometimes it would take days to hear back, to even a simple yes or no question. Other then that Ashley was very nice and extremely knowledgeable at what she does.