I needed a company supplied List of all the possible forms to refinance right up front. A List would have helped me be more prepared and less stressed. I was continually hit with straggling requests for additional information or copies of forms or financial statements. I truly understand that each case is different and no one is able to foresee all the possibilities but supplying the client with a List of potential needs would help alleviate frustration. P.S. Rebecca did Good.
all personnel were pleasant, knowledgeable and professional...personnel dealt with were Chris, Kassi, , Jennifer and Maria. Each of them kept me informed through each step of the process. Couldn't ask for a better group of people to work with. Would recommend to others and work with again if the need ever arises.
Jennifer made the entire experience painless! Whenever we had a question, silly or not, she provided us with the proper answer in an easy to understand way! Jennifer has gone above and beyond for our family and I'm more than confident she will do the same anyone else. I cannot recommend Jennifer Hardin enough. Thank you again Jennifer Hardin and the entire Frost Mortgage team!