We have been working with Lance for YEARS. And everytime we needed him he followed through better than Superman. The wealth of knowledge you receive, his work ethic and ediquette, and super-darn niceness completes the package and makes the whole process (I hate to use this word) tolerable. But he makes it better than tolerable because he does everything for you. I highly recommend Lance and his co-hort, Allison. As long as they are working, they will have my business.