Started out good, we have done business with Steve before and came back because we were happy with previous transactions. This time, however, not much communication and seemed kind of sloppy along the way. My main gripe however is that we had to learn from the notary at closing that our second had an adjustable rate. I would have not selected that but was never consulted. This is likely going to cause us to have to refi again somewhere down the line
Shawna kept me informed at every step of the way. She worked with my realtor to get the information she needed from me and tried to get the cooperation of seller in getting the HOA documents so that they could be analyzed. She has such a good nature that the process was almost fun!.