Doug and his team swooped in and made it their business to make sure that I got into my house when another institution failed me. They were fast yet efficient, business oriented but kind and friendly. I am forever grateful that they were able to save my house purchase and get me a better more suitable mortgage. Doug even showed up at the closing--this team has joined the list of people and things I am grateful for!
Carleton has been fantastic to work with - very responsive, thorough, and thoughtful. Every phone call was followed up with a voice mail (if not answered) and an email with thorough instructions on what needed to be accomplished and when. Super easy to work with - highly recommend!
We have moved quite a bit and the level of communication and quick response times to all of our questions was definitely top tier among the other companies we have used. In addition, it was nice to review loan options with someone who listened to our concerns and didn't treat us like this was our first time buying a house.