The overall process was acceptable. Alicia is definitely a Subject Matter Expert; however, better communication would have made the experience excellent. Julie Pugh is amazing and was readily available to answer questions.
Mike was awesome! he was very flexible allowing me to call after normal business hours and always answered my questions upon questions. I had a difficult time getting into the right house but through 3 separate offers mike was there every step of the way. Without his flexibility of allowing me to call after hours and on weekends and always replying quickly to texts and emails I probably wouldn't have ended up with the dream house I have now! Thanks Mike!
As a first time home buyer, I was unfamiliar with the process. I had never even bought a car, let alone a house. But Barbara Grooms was patient and supportive. She talked to me in terms I could relate to and she always made sure I understood what was going on. When I would feel overwhelmed, she helped calm me down and got me focused again. I would recommend her to anyone, but I would recommend her especially to a first time homeowner like me. I trust her completely.
Louis is very responsive and patience, which allowed me to feel confident and supported in the refinance process. He thoughtfully and respectfully answered all of my questions; even those seemingly pedestrian and revealing my lack of knowledge. He is of exceptional character, and a genuinely good person. Fairway is lucky to have him a part of the team.