Susan was fantastic to work with on my mortgage and made my transition to my new home very easy. She’s not only competent, but also caring in her approach. I would not hesitate for one second to recommend anyone to use her when financing a new home or refinancing an old one. She’s the best!!
Everyone was very friendly and professional. I was always updated on what was going on during my buying process. I had a great experience with Dana and her assistant, they were very helpful and were always available to answer any of my many questions!!!!
I do not believe the problem was in Kerris office. I think it was from the corporate or person putting the packet together. Too many times I was asked for copies of items I had sent and not checked in emails. Arguing with me over my pay when it was clear what I made and even sent in my pay letter confirming. Multiple calls to my work and my parents work bothering our bosses on issues we had resolved. I think once Kerri fully took over it went much smoother but needed to be done earlier.