From the day I was introduced to this team, I was incredibly impressed! Tish and Jessica made this entire process extremely easy, and guided me through each step of the way. They both genuinely cared about my family and I! I have never been more impressed and well treated in any of my past transactions period. I would recommend this team hands down to anyone else buying a home here in DFW. Thank you Tish and Jessica! We are now sitting in our new home thanks to you and your efforts.
Melanie and her team made this insane process of buying a home a breeze. I am so happy to have her in my corner with gathering all the paperwork and dealing with all the procedures for outside programs like SHIP and the title company. I would gladly pick Premier Lending time and time again. I am very thankful for her and her team that made my dream of being a young buyer a reality. I cant thank them enough!
Sam and his colleagues were on top of things from the get go and never made us wait for answers to our many, many questions. Their patience and kindness were 2nd to none and we would definitely recommend Premier without hesitation!
Without going into a long essay I would simply say better communication, more efficient management of the process or at least expectations to the customer. Better escalation process. It took me at least 8 requests to speak to someone other than Bailey and finally received a call from his direct manager as things started moving again so I felt no need to speak to him. This was by far one of the wort financial transactions I have ever been involved with.
When I started the home buying process, I was on my own and reading whatever I could find about the pressures and stress of home ownership - and especially for a first time home buyer. I can honestly say that I have had the best experience with purchasing my home with Highlands Mortgage! I was provided with educational tools and videos to advise me about each step of the loan process. Any and all of my questions were answered and they kept me calm and encouraged during the entire process!