Excellent communication. Always knew what the status was. Always reminded when I needed to provide something.
Constructive idea for improvement - The "upload" part of the website is confusing for a first loan client. You explained it well in the email so I didn't use it.
He was able to answer any questions we had (and there were many), never sounding impatient or frustrated. We understood exactly how the process would go and had no doubts about whether we could afford the mortgage, The upkeep, and our existing monthly expenses.
Caprice is a great communicator and cares about her clients. I have worked with her multiple time and I can see her dedication to getting the best rate and product while providing excellent customer service. Give Caprice and shot, you won't be disappointed.